Policies

Shipping and Taxes
Privacy and Security Commitment
Terms and Conditions of Use
Best Price Guarantee
Satisfaction Guarantee
Return Policy & Instructions

Shipping and Taxes

Shipping times will vary depending on your location. Regular (expedited ground) shipping generally takes 3-10 days and is included in all orders over $79. For all orders under $79, shipping is a flat fee of $9.95. Express shipping is available at an additional cost. Express shipping options available include: guaranteed overnight, 2 day, and 3 day. Some express shipping options might not be available to all destinations. Please contact us for a quote if you are interested in express shipping.

Unless special arrangements have been made with us in advance, we do not ship to destinations outside of the USA or Canada, and accordingly, this website shall not be considered an advertisement or solicitation to sell products outside of the USA or Canada.

No taxes apply to orders delivered to addresses in the USA! GST/HST will be applied to orders shipped to addresses in Canada. PST will be added to orders shipped to B.C., Canada,

Privacy & Security Commitment

Your privacy is completely guaranteed. Your name, address, and other personal contact information, and financial information, is never shared, sold, lent, or rented to other parties without your permission. If you have recently purchased products from us or if you have participated in one of our contests, or subscribed to our electronic catalogue, you may periodically receive information from us about new site features, special sales, and new products. If at any time you decide that you do not want to receive this information, you can unsubscribe by sending an email to us at: info@a-leak-detector.com

Secure order processing is of paramount importance to us. Security is provided by industry standard Secure Socket Layer (SSL) technology (128 bit encryption). All sensitive personal and financial information entered during the checkout process, including your credit card number, is encrypted while traveling on the Internet. If you are concerned about processing your order on-line, you can place your order by phone, fax, or regular mail, as follows:

A-Leak-Detector.com, a division of
Home Plus Products Inc.
#5-1490 Pearson Place
Kamloops, BC V1S 1J9
Canada
Toll Free: 1 - 866 - 376 - 2690
Phone: (250) 374 - 2690
Fax: (250) 374 - 2692
Email: info@a-leak-detector.com

This website may contain links or hyperlinks to other websites. We assume no responsibility for the privacy or security practices or the content of such sites.

If you ever have any questions about our privacy, security or other policies, please feel free to contact us by phone at 1 - 866 - 376 - 2690 or email us at info@a-leak-detector.com

Terms and Conditions of Use

By using a-leak-detector.com, you, the user, acknowledge the following legal notices and agree to the terms and conditions set forth herein.

Copyright
All design features, text, graphics, photographs, programming code, and the selection and arrangement thereof are Copyright A-Leak-Detector.com / Home Plus Products Inc., 2005 to 2015. ALL RIGHTS RESERVED. You are permitted to copy and/or print portions of this website for the purpose of using this site as a shopping resource. Any other use of the materials on this website, including reproduction for purposes other than noted above, modification, transmission, or distribution, without the expressed written consent of Home Plus Products Inc. is strictly prohibited.

Trademarks
"A Leak Detector" and its related logo are trademarks of Home Plus Products Inc. All other trademarks, product names, and company names or logos presented or cited herein are the property of their respective owners and are published with their permission.

Disclaimer
Home Plus Products Inc. makes no claim or representation, and accepts no responsibility regarding the quality, nature, or reliability of the sites accessible by links or hyperlinks from this website, or sites linking to this website. You, the user, hereby irrevocably waive any claim against Home Plus Products Inc., with respect to such websites. Any content expressed or made available on or to Home Plus Products Inc. by third parties are those of the respective third party and are not those of Home Plus Products Inc., or its licensors, or any of their officers, directors, employees, or agents.

This website and the materials contained herein are provided on an "as is" basis. Home Plus Products Inc. makes no representations or warranties, either expressed or implied, of any kind with respect to this website or its contents. Home Plus Products Inc. disclaims all warranties, expressed or implied, including but not limited to, merchantability and fitness for a particular purpose. Home Plus Products Inc. will not be liable for any damages of any kind arising from the use of this site or products available therefrom, including but not limited to direct, indirect, incidental, punitive, and consequential damages. This site was created by and is controlled and maintained by Home Plus Products Inc. in the Province of British Columbia, Canada. As such, the laws of the Province of British Columbia will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to modify our site and these disclaimers, terms and conditions at any time and without notice.

This website shall not be considered an advertisement or solicitation to sell products outside of the USA or Canada.

Best Price Guarantee

We will not be undersold! If you find a lower advertised price anywhere, we will beat it! Simply call us toll free at 1-866-376-2690 to order and provide proof of the lower price (fax copy of flyer or name and phone number of store). Obviously, the product must be the same. Our best price guarantee applies to advertised prices of a competitor at the time of your original order only. We cannot match the price at a subsequent date. The competitor must have the item in stock.

Satisfaction Guarantee

We are very confident that you will love your new leak detection system. However, in the unlikely event that you are not completely satisfied with your product, simply return it unused within 30 days of purchase for a full credit or refund, less our actual original shipping costs. Of course, our primary goal is to assist you in getting your leak detection system operating to your absolute satisfaction. Please call us toll free at 1-866-376-2690 for technical assistance if you don't feel the system is meeting your expectations.

Return Policy & Instructions

We feel it is important for you to be able to purchase with confidence knowing that if the product turns out to be something other than what you expected, you can return it for a refund. We feel it is also important to have very clear, well defined return policies so you know what to expect when your product is returned, and to ensure that your return is processed efficiently and accurately when it arrives back at our warehouse. Accordingly, all returns are strictly governed by the following policies. While exceptions may be made by management where extenuating circumstances exist, please note that because our return policies are already generally very liberal, exceptions are not often granted. Please call us before ordering if you have any questions regarding our return policy. All refunds will be shown as a credit against the credit card to which the original order was charged. Please allow 7-10 days for refund processing after arrival of the goods at the warehouse.

Please note that all returns must be authorized in advance by our staff. Returns that do not bear a valid return authorization (RA) number may be refused by our receiving department, or subject to an additional processing fee. To obtain a return authorization number, please call us at (250) 374-2690 during regular business hours.

Return procedure for products that have NOT been installed or used:

Products will be accepted for return up to 60 days after the date of original order as outlined below.

  1. If returned within 30 days of original purchase, you will be entitled to a full refund less the actual original shipping charges as per our above-noted satisfaction guarantee.
  2. If returned more than 30 days after original purchase, but not more than 60 days after original purchase, you will be entitled to a full refund less a 20% restocking fee and the actual original shipping charges.
  3. We are unable to accept returns older than 60 days from the original order date.

Please see the return shipment instructions below:

If your unit has already been installed:

Products that have been installed cannot be returned, however, the manufacturer will replace any defective part under its warranty. We would be pleased to assist you in getting your unit operating to your absolute satisfaction. Please call us toll free at 1-866-376-2690, or the manufacturer (see contact information in owner's manual) for technical assistance. Most operating problems are easily solved with some basic troubleshooting. If we are working with you to solve a technical problem with your unit, your customer satisfaction guarantee is automatically extended by an additional 30 days!

Return shipment instructions:

Please note that all returns must be authorized in advance by our staff. Returns that do not bear a valid return authorization (RA) number may be refused by our receiving department, or subject to an additional processing fee. To obtain a return authorization number, please call us at (250) 374-2690 during regular business hours.

All returns must be packaged in the original packaging, include the return authorization number, and should be addressed as follows:

Home Plus Products Inc.
#5 - 1490 Pearson Pl.
Kamloops, BC V1S 1J9
Canada

The following should also appear in large bold letters on the box in a conspicuous location:

CANADIAN GOODS RETURNING - NO COMMERCIAL VALUE
Return Authorization # ___________________________

Please note that you are responsible for shipping costs to return the product to us. We recommend that all packages shipped to us be insured. We are not responsible for product lost or damaged while in shipment while being returned to us for any reason. All returns must be received at our warehouse no more than 30 days from the date the return authorization was issued. Packages arriving more than 30 days after the date of issuance of the return authorization number may be subject to an additional restocking fee of 20% or refused.

IMPORTANT NOTE FOR RETURNS FROM U.S.A.
All shipments to our warehouse at the above address from the U.S.A. MUST be shipped via the U.S. Postal Service.
We reserve the right to refuse shipments sent by other carriers as acceptance of such packages often results in unexpected brokerage and import fees. If you use a carrier other than the U.S. Postal Service, we reserve the right to deducted any import fees charged to us including brokerage clearance, duties, and taxes. This may also delay the processing of you refund by up to 6 weeks. No exceptions will be granted.